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This paper aims to explore the epistemic connections between three instructional coaches and a first-year in-service teacher during remote planning and debrief meetings. Prior evidence suggests that remote instructional coaching leads to better teaching practices and identifies the instructional coaching moves used to prompt teacher reflection.

In this study, the authors utilized quantitative ethnography and epistemic network analysis (ENA) approaches to explore the epistemic frames of three remote university-based instructional coaches as they supported a first-year in-service teacher.

Quantitative ENA findings shed light on the network connections between instructional coaches and teachers, as well as the epistemic frames observed during planning and debrief meetings. Additionally, the authors provide qualitative findings that complement and reinforce the quantitative results.

All data collection occurred via Zoom, and the class was in a hybrid modality, with some students attending class in person and some attending remotely via Zoom. This unique context could have impacted the epistemic connections surrounding technology and logistics.

This study provides a practical codebook for use in future studies that explores instructional coaching. Findings from this study can be used to inform instructional coaching decisions.

The ENA findings helped deepen the authors' understanding of how instructional coaches can support a first-year in-service teacher during planning and debrief meetings in several ways. Additionally, this study presents a unique context given the COVID-19 pandemic and the remote model of instructional coaching.

Investigates the effects of the most influential cutting parameters (cutting speed, feed rate, depth of cut, tool nose radius, tool length and work piece length) on surface roughness quality and on the formation of built‐up edge in a lathe dry turning process of mild carbon steel samples. A full factorial design (384 experiments), taking into account the three‐level interactions between the independent variables has been conducted. The results show that the following three‐level interactions: feed rate × cutting speed × depth of cut, feed rate × cutting speed × tool nose radius and tool nose radius × depth of cut × tool length have significant effects on surface roughness in this type of machining operation. Shows that the analysis of main effects alone and even two‐level interactions could lead to a false interpretation of the results. The analysis of variance revealed that the best surface roughness is achieved with a low feed rate, a large tool nose radius and a high cutting speed. The results also show that the depth of cut has no significant effect on surface roughness when operating at cutting speeds higher than 160m/min. Furthermore, it is shown that built‐up edge formation deteriorates surface roughness when machining mild carbon steel at specific feed rate, tool nose radius and cutting speed levels. Proposes a new model for evaluating the limiting cutting speed to avoid the built‐up edge formation. Finally, shows through experimentation that an increase in depth of cut would lead to improved surface roughness when tool vibration is increased.

This paper aims to help challenger marketers identify and target the right customer organization.

This paper adopts a customer organization profiling route to targeting for challenger marketing that is predicated on a thematic analysis of key findings of customer organization profiles from an international case study.

This paper introduces and explains the concepts of aggressiveness to succeed, compatibility of offerings, openness to new ideas and willingness to take action (or A-C-O-W) as components of a newly developed customer organization profiling matrix for challenger marketing.

The A-C-O-W customer organization profiling matrix offers a fresh conceptual outlook for targeting customer organizations using a challenger marketing approach in the contemporary business-to-business (B2B) marketplace.

The A-C-O-W customer organization profiling matrix illuminates how challenger marketers can target the right customer organizations in the contemporary B2B marketplace.

The A-C-O-W customer organization profiling matrix is a pioneering concept for challenger marketing in B2B theory and practice.

This paper is a text of the report which the author presented on 6 November 1996, as Reporter for the Financial Services Industry, on the occasion of the hearing organised by the European Commission in respect of the Green Paper.

Postcards have been sold by the billions over the past 100 years or so, but you never would recognize their popularity by checking library holdings. Most libraries ignore them, yet a reporter observed at the 1981 national poster and postcard show: “Postcard collection—a nostalgic pastime that has become a consuming passion for thousands of Americans—is more popular today than when picture postcards first caught on at the turn of the century.” Among the dealers of new cards, Kennard Harris says that “in the past five years there has been an explosion of museum postcard publishing and sales in this country.”

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the twenty‐second to be published in Reference Services Review, includes items in English published in 1995. After 21 years, the title of this review of the literature has been changed from “Library Orientation and Instruction” to “Library Instruction and Information Literacy,” to indicate the growing trend of moving to information skills instruction.

The purpose of this paper is to present an overview of the policy tools to complement public involvement and public‐private collaboration in the deployment of next generation electronic communications infrastructures.

The special issue, of which this paper is a part, examines a number of policy tools that support public involvement and enhance public‐private partnering in next generation infrastructures, tools that are generally overlooked. The papers explore the main domains where these complementary actions might take place. They encompass policies directed to the demand and supply sides of the market, information society and industrial innovation policies, additional measures that can be taken by local and regional public administrations and new policy tools to foster user empowerment.

From the authors' perspective, public involvement and public‐private partnering for the deployment of next generation infrastructures in telecommunications will require an integrated policy approach. The appropriate policy mix includes instruments of innovation, information society development and new user empowerment.

This paper introduces a timely contribution to the debate on public support of next generation infrastructures in electronic communications.

Libraries globally automate their operations and services using integrated library systems (ILS) to increase operational efficiency and meet the ever-evolving demands of their users. Open source ILS (OS ILS) has become more popular globally. The purpose of this paper is to better understand the diffusion of OS ILS in academic libraries in Uganda.

Rogers’ diffusion of innovation (DoI) supplemented by the fit-viability theory was used as a theoretical framework. A questionnaire was developed based on extant literature and distributed electronically to representative members of a Ugandan university library association.

The diffusion of OS ILS in Ugandan academic libraries approximates the S-curve expected based on DoI. Ugandan academic libraries are adopting OS ILS for more flexibility to meet changing needs at what is perceived as an affordable cost but not all are fully satisfied. Koha is the most adopted OS ILS and is also being considered by all libraries without any ILS or a proprietary ILS. The information and communication technology (ICT) infrastructure, organizational procurement policies and national procurement legislation, human resource capacity and limited finances are barriers to diffusion. The total cost of ownership and technical skills required are of particular concern for OS ILS.

The research was limited to a single African country and the recommendations may not be transferable to other African countries. Future research can expand the survey, the countries studied and/or address the methodological limitations of this study.

When embarking upon library automation using OS ILS or migrating to an OS ILS solution libraries should consider their ICT infrastructure, local support community, available training and be realistic about the costs. Local library associations should provide guidance on OS ILS selection, ongoing training, and opportunities for knowledge sharing. LIS schools should consider expanding their curriculum to include library automation and, in Uganda incorporate training on Koha as OS ILS. Libraries and library associations should advocate to reduce restrictive organizational procurement policies and national procurement legislation.

Studies on country-level diffusion of ILS are comparatively few, particularly in African countries. This is the first country-level study of OS ILS diffusion in Uganda. This study can positively impact future patterns of diffusion for optimal deployment of OS ILS software by informing academic libraries, university management, library association, LIS schools, and policymakers in Uganda and across the African continent, and encouraging academics and researchers to teach and study library automation using OS ILS.